Order Management

eCommera Order Management provides a rich suite of functionality for retailers that lack a customer order management capability or want to move into true cross channel customer management.

eCommera Order Management is an optional service, that like eCommera Core Commerce, provides a rich set of functionality "out of the box" that retailers can choose from or that can be extended or tailored to meet the Retailer's specific needs. eCommera Order Management is powered by Sterling Commerce and the capability of this service includes:

• Orchestration of orders across multiple partners and shippers including concession, to optimise your fulfilment costs
• Management of returns, order changes, cancellations, pre-orders and backorders
• Call centre customer service
• Warehouse management
• Cross channel services: Pick up in store, order in store deliver to home, cross channel returns management