Order Management

eCommera Order Management provides a rich suite of functionality for retailers without a customer order management capability or who want to move into true cross-channel customer management.

eCommera Order Management is an optional service that like eCommera CoreCommerce (TM) Platform provides a rich set of functionality "out-of-the-box". It can be extended or tailored to meet the retailer's specific needs and is powered by Sterling Commerce.

The capability of this service includes:

• Orchestration of orders across multiple partners and shippers including concessions, to optimise your fulfilment costs
• Management of returns, order changes, cancellations, pre-orders and back-orders
• Call centre customer service
• Warehouse management
• Cross channel services: Pick up in store, order in store deliver to home, cross channel returns management