Space NK
Case study
Case study
Space NK wanted to build its brands globally by launching country-specific as well as brand-specific webstores. With a very ambitious schedule, Space NK was looking for a partner who could get the new webstores live in less than four months and then provide continuous support for growth.
eCommera re-launched Space NK online with a central brand site across multiple markets in four months. This was quickly followed by the launch of Eve Lom skincare, the first of many brand-specific eCommerce sites that are planned.
Today, Space NK’s commerce solution includes:
- A multi-channel commerce platform that supports international sites from a single catalogue
- Weekly data analysis and reporting for continuous optimisation by eCommera’s Insight Services Team
- Integration with Coremetrics, Cybersource for payment processing, the Givex Loyalty Programme and Third Man Fraud Protection
- Full 24/7 technical support for all online commerce technology via a single SLA
Since the initial launch in February 2011, Space NK and eCommera continue to evaluate and roll out new solutions to optimise customer acquisition and retention.
Space NK has been an eCommera client since 2011.
About Space NK
Spacek NK is a leading luxury beauty retailer offering the latest cult products in facial skin care, fragrance, cosmetics and body. Space NK offers over 100 brands via its network of international stores, international webstore and spas.